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Grievance Procedure

Parent Grievance Procedures and Problem Solving Strategies

All students have been taught about "Harassment'. Students can also raise suggestions or grievances at their regular class meetings. These matters can be handled at that stage or brought up via the Kids Council, for attention at the school level. Students also have the option of speaking privately with their teacher or principal.

If parents have grievances or matters of school policy which they wish to raise, it is important to have established guidelines to follow.

Personal Matters (such as student's learning problems etc)

1. Make an appointment to speak to the classroom teacher or person involved.
(This makes the most productive use of the time available)

2. If the issue is not resolved, make an appointment to speak to the Principal;

a) This meeting would be followed up later (eg with a 'phone call), to monitor the situation
b) It might result in further discussion with the parents, class teacher and Principal; or the involvement of other support personnel.

3. If parents are still dissatisfied; ie with the outcomes of the meeting, or their child's progress, 'phone or write to the Principal again, to discuss further ways to resolve the problem

4. If after steps 1-3, parents are still dissatisfied, 'phone the District Director: at the District Education Office: (08) 85 320700

It is important that these matters are kept confidential, and although at the time you may wish to seek support from friends or an advocate, it is very important to do this wisely. It is important also that the student understands that the issue can be resolved confidentially, at the school level.

General Matters
Options are:

Make an appointment, and/or speak to the Principal; or
Contact a member of the School Governing Council to discuss the matter; or bring it up yourself at a Council meeting.

The school can deal with issues if they are raised in the ways outlined above. Criticism of the school or teacher does not support the student's education. Trust, confidence and better student learning outcomes can only be developed if staff, students, and parents work together to solve problems.